Shipping & Returns

Shipping & Returns

Shipments will be made by Flat Rate (paid by the customer at the time of making the purchase order).

The delivery time will be:

Stock product: from 48 to 96 hrs. Approximately

Product on request: from 1 to 2 weeks.

All sales and deliveries made by PHOENIX TACTICAL GEAR will be subject to these General Conditions. No modification, alteration or agreement contrary to the PHOENIX TACTICAL GEAR Commercial Proposal or to what is stipulated herein will have effect unless an express written agreement signed by PHOENIX TACTICAL GEAR, in which case said particular agreements will prevail.

Given the continuous technical advances and product improvements, PHOENIX TACTICAL GEAR reserves the right to modify its specifications regarding the information provided in its advertising, as long as it does not affect the value of the products offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.


The delivery of the merchandise will be made unless otherwise agreed and without prejudice to the provisions of the following clauses.

The delivery will be considered made when the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is up to the customer to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.

In any case, the delivery dates or deadlines shall be understood as approximate, the delay not constituting an essential non-compliance.

PHOENIX TACTICAL GEAR will not be responsible for the lack of compliance with its obligations when it is due to events that could not have been foreseen, or that, foreseen, were unavoidable, or impediments beyond its control (both in cases of force majeure and fortuitous events. ), including, among others, acts of the government or the Administration, own or third party labor strikes, lockouts, civil disorders, earthquakes and any other natural disasters, lack or impossibility of obtaining raw materials, supplies or equipment, lack of operation of the facilities, etc.

Except as provided in these General Conditions, PHOENIX TACTICAL GEAR will not be responsible for any damages that may arise from the delay or lack of delivery of the merchandise, especially from lost profits or any emergent damage or loss derived from delay or loss of production that, as a consequence of the delay, the Client may suffer.

Changes will only be accepted in the event of a justified error in delivery, and only with respect to products not unsealed or with unopened or intact original packaging.


Prices are correct except for typographical errors and do not include shipping costs (unless expressly agreed in writing signed by PHOENIX TACTICAL GEAR). PHOENIX TACTICAL GEAR reserves the right to modify them without prior notice. All our prices include the corresponding taxes.

PHOENIX TACTICAL GEAR will not send any product until its administration department has verified that the payment has been made.

In the event of a delay in the receipt or withdrawal of the merchandise by the Client, PHOENIX TACTICAL GEAR will be empowered to store the merchandise, at the Client's expense and risk, at its facilities or at those of a third party and the client will be obliged to pay. of the expenses incurred to PHOENIX TACTICAL GEAR.